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As an online store owner, understanding your customer’s experience and behavior is essential for improving your business and driving sales. This is where PostPurchaseSurvey.com, a Shopify app, comes in handy. By using this app, you can ask customers a series of questions to gain valuable insights into their experience, preferences, and behavior. Today, we will suggest five questions a store owner should ask customers when they conclude a purchase.

How did you hear about us?

Asking customers how they heard about your store is an essential question to understand where your traffic is coming from. By identifying which channels are driving traffic, you can refine your marketing strategy and allocate resources to the most effective channels. You may even discover untapped channels where you can reach potential customers.

What brought you to the store to make this purchase?

Understanding what motivates your customers to make a purchase is crucial to identifying their needs and preferences. This information can be used to create personalized marketing campaigns and improve the customer experience. You can also use this information to improve your product offering or to highlight specific benefits of your product that resonated with customers.

How was your experience shopping with us?

Asking customers about their shopping experience will identify areas where you can improve your website’s user experience. Customers will appreciate that you care about their shopping experience and are committed to providing excellent customer service. Addressing any issues raised in the feedback can help reduce cart abandonment, improve customer loyalty, and increase sales.

Would you recommend us to others?

Asking whether they would recommend your store to others can provide valuable insights into your brand’s reputation and customer loyalty. Satisfied customers are more likely to recommend your store to others, which can lead to increased sales and improve brand recognition. Unsatisfied customers provide an opportunity for improvement, so take their feedback seriously and use it to improve the customer experience.

Can we follow up with you to learn more?

Asking if you can follow up with them provides an opportunity for you to gain more valuable insights into their experience and behavior. You can follow up with customers by sending them an email or survey, which can help you gather more detailed feedback. It also shows customers that you value their opinion and are committed to improving the customer experience. If the customer says “Yes” don’t forget to ask them how to follow up (email or phone).

By asking customers these five questions can provide valuable insights into their experience, preferences, and behavior. Understanding your customer’s needs and preferences is crucial to improving your business and driving sales. PostPurchaseSurvey.com, makes it easy for you to gather feedback from customers and use it to make improvements that enhance the customer experience, build customer loyalty, and increase sales.

Learn more at:

PostPurchaseSurvey.com – Website with detailed usage information

Shopify App Store – Start your 14 day free trial